AO Compliance Support Officer

£21,249 - £22,084 + benefits
07 Oct 2021
14 Oct 2021
155953 Edinburgh 202R
Sally Power
Contract Type

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

At HMRC we're committed to getting tax right, for everyone.

We’re all doing our bit to make a difference, whether that’s helping customers pay their tax and claim financial support or making it hard for the dishonest minority to cheat the system.

We couldn’t do all this without our dedicated and very important workforce. We’re one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.

Job description

Do you have good communication skills and an interest in admin support?

If this sounds like you, then you could be a great Compliance Support Officer here in HMRC’s Customer Compliance Group (CCG). There are 26,000 people currently in CCG, and this figure is growing fast.

What will I be doing?

You will undertake a key role in supporting a range of colleagues which may include Senior Colleagues and Compliance Caseworkers to carry out their day to day duties. Some of the roles may include supporting the investigation of offences against the tax systems.

Under the direction of Senior Colleagues and Compliance Caseworkers, you will provide a wide range of admin support duties including accessing relevant IT systems to collate information or data. In some instances, you will be required to work collaboratively with support staff colleagues to deliver a specific task or activity.

The majority of work you will help to support will be desk based, however, there may be some element of travel required if you are required to assist a Senior Colleague or Compliance Caseworker in face to face meetings with the taxpayer at HMRC offices or visiting taxpayers’ premises.

Working Patterns

We currently work 37 hours per week, covering various working arrangements during HMRC’s standard operating hours between 7am and 8pm, Monday to Saturday. This includes weekends, evenings (up to 8pm) and some bank holidays.

Part-time working opportunities (minimum 22 hours per week covering various patterns during our opening times) can be considered but business need will dictate whether your request can be accommodated.

Part-time hours: The pay and annual leave for the vacancy will be pro-rata for successful part-time positions.


You don’t need any existing knowledge or experience of tax in order to apply, but you’ll have an interest in admin support and have the following qualities:

  • Strong communication skills – written and verbal, enabling you to effectively document and communicate outcomes.
  • Analytically minded - you will enjoy critical thinking, data and information analysis, research, communication and problem solving.
  • Focused - able to follow processes and guidance ensuring quality standards are adhered to.
  • Eager to learn - capable of developing the required level of skills to enable you to successfully perform your role.
  • Team player - able to work effectively with colleagues and stakeholders across HMRC.

HMRC are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.