Compliance Support Officer

£21,249 - £22,084 + benefits
03 May 2022
17 May 2022
Contract Type


HM Revenue & Customs (HMRC) is one of the largest Government Departments and one of the country's biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK.

We are an effective, efficient and impartial tax and payments authority with a vital purpose: To collect the money that pays for the UK's public services and help families and individuals with targeted financial support. We have embarked on a major transformational Programme to redirect more of our people and resources to compliance activities, modernising systems and re-engineering processes to become more customer-focused.

About Wealthy & Mid-Sized Business Compliance (WMBC)

Wealthy and Mid-sized Business Compliance (WMBC) is responsible for the tax affairs of customer groups including the UK's wealthiest individuals, mid-sized businesses, public bodies and charities as well as specific tax regimes such as Inheritance Tax and Research and Development tax reliefs.

As a Compliance support officer, you will be assisting Compliance Caseworkers to carry out tax investigations into taxpayers' records, to identify and address any irregularities or non-compliant behaviour

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

Job description

You will undertake a key role in supporting Compliance Caseworkers to carry out their day to day duties, which will include the investigation of offences against the tax systems.

Under the direction of Compliance Caseworkers, you will provide a wide range of admin support duties including accessing relevant IT systems to collate information or data. In some instances, you will be required to work collaboratively with support staff colleagues to deliver a specific task or activity.


You don't need any existing knowledge or experience of tax in order to apply, but you'll have an interest in admin support and have the following qualities:

  • Strong communication skills - written and verbal, enabling you to effectively document and communicate outcomes.
  • Focused - able to follow processes and guidance ensuring quality standards are adhered to.
  • Eager to learn - capable of developing the required level of skills to enable you to successfully perform your role.
  • Team player - able to work effectively with colleagues and stakeholders.


Maths and English qualifications:

  • Until 1985, grade C or above on the Scottish Certificate of Education
  • In or after 1986 grade 3 or above on the Standard Grade Scottish Certificate of Education
  • From 2000, grade A*-C on the Scottish Qualification Certificate Intermediate2 From 2015, grade A*-C on the Scottish Qualification Certificate National5
  • GCSE Maths and English Level 4 or grade C or above or CSE level 1 or O level C.

Or equivalent.


We'll assess you against these behaviours during the selection process:

  • Working Together
  • Delivering at Pace


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Apply before 11:55 pm on Tuesday 17th May 2022