We have two rare opportunities for Senior Product Managers at StepChange Debt Charity in Leeds. These will be new and pivotal roles in our Client Experience team, providing strategic product direction and integrated decision making at a senior level within the charity. We’re looking for people who can operate across a wide range of product related disciplines including user research, user experience design, service design, quality assurance and reporting.

Where you’ll work:

You’ll split your time between our Leeds office and home. Currently we ask all colleagues to work from the office for a minimum of 2 days a month.

What you'll be doing:

• Managing and developing your colleagues into a high-performing product management team
• Reviewing, approving, and championing product initiatives within your team, ensuring that they meet agreed standards, are fully integrated, align to strategy and meet regulatory requirements
• Operating on a strategic level, considering the full end-to-end service in decision making
• Ensuring user research and data insight play a key role in the design, development and management of charity products and services
• Maintaining and sponsoring the delivery of longer-term roadmaps for products and services
• Collaborating with colleagues across departments on audience understanding, key user needs and essential product features
• Monitoring and ensuring the charity meets its regulatory obligations

What you’ll bring:

• Experience in managing high-performing product teams, ideally “product management” teams; or experience as an agile product owner
• Specialist knowledge of managing products and services
• Excellent technical awareness of telephone and digital channels
• Knowledge of consumer journey and segmentation models
• Experience of using performance/analytics tools, and constructing high-level business cases
• Background in a fast-moving, customer-centric operation supporting cross-functional change to benefit the customer (ideally using “lean” principles)

Salary: circa £70,000

The rewards:

• 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
• The opportunity to buy and sell annual leave
• Hybrid working– with IT equipment provided when you’re working from home
• A personal career plan and ongoing training and development and support with role-related professional subscriptions and qualifications
• Travel season ticket loans
• Cycle-to-work scheme
• Group pension scheme
• Group Company Life Assurance
• Westfield Health cash plan with employee discounts in high street shops
• Vitality at Work health and wellbeing
• Employee assistance programme
• Access to financial planning and advice
• 2 days paid volunteering leave per year
• Family friendly pay: pre-adoption/fertility/surrogacy and post-adoption pay
• Long service awards
• Free hot drinks (tea, coffee, hot chocolate) in the office

Equality, diversity, and inclusion:

Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.